Warranty Claim / Missing Parts

Gorilla^TM products are warranted against defects in workmanship or materials, under normal use, to the original owner (this excludes third party sales) for the warranty period listed below or 2 years after Gorilla^TM discontinues manufacturing the product. Gorilla™ will, at its option or discretion replace or refund the purchase price paid, any unit subject during the warranty period. Under all circumstances, Gorilla’s maximum liability under the warranty will be limited to the purchase paid price. The limited warranty is in lieu of all other warranties, expressed or implied, including warranties of merchantability and fitness.

Ladders

Limited Lifetime

Gorilla Ladders® are warranted against defects in workmanship or materials, under normal use, to the original owner for the useful life of the product.
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Carts

1-Year Limited

Gorilla Carts® are warranted against defects in workmanship or materials, under normal use, to the original owner for 1-year after date of purchase.

Hose Reels

7-Year Limited

Gorilla Hose Reels warranty does not cover leaking due to damage caused by the use of acid, harsh chemicals or mineral deposits.

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Wheelbarrows

90-Day Limited

Gorilla Wheelbarrows are warranted against defects in workmanship or materials, under normal use, to the original owner for 90 days after Gorilla® Hand Trucks are warranted against defects in workmanship or materials, under normal use, to the original owner for 1-year after date of purchase.

Garden Hoses

Limited Lifetime

Manufacturer warrants that it has good and marketable title to the product, which is free and clear of all liens, security interests or other encumbrances, and, if used according with manufacturer’s technical instructions, shall be free from defects in material and workmanship and substantially conforming to the technical specifications, for the lifetime of the product (hereinafter referred to as the “Warranty Period” and this limited warranty hereinafter referred to as “Warranty”). Manufacturer’s obligations under this Warranty shall be limited to repairing or replacing a defective product.

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Hand Trucks

1-Year Limited

Gorilla® Hand Trucks are warranted against defects in workmanship or materials, under normal use, to the original owner for 1-year after date of purchase.

Replacement Tires

90-Day Limited

Gorilla Tires are warranted against defects in workmanship or materials, under normal use, to the original owner for 90-day after date of purchase.

Product Information

Product Line(Required)

Cart Model #(Required)

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Cart Model Name

Ladder Model #(Required)

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Ladder Model Name

Hose Reel Model #(Required)

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Hose Reel Model Name

Wheelbarrow Model #(Required)

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Wheelbarrow Model Name

Hand Truck Model #(Required)

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Hand Truck Model Name

Replacement Tires Model #(Required)

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Replacement Tires Model Name

Lot # (3 letters-6 numbers OR 1 letter-6 numbers)(Required)

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Replacement Parts

Do you need replacement parts for your product?(Required)

Yes

Number of Replacement Parts Required(Required)

Please enter a number from 1 to 6.

Replacement Part 1(Required)

Quantity – Part 1(Required)